Terms & Conditions

Eligibility for Membership

Design Trade Service is a to-the-trade program offered to industry professionals only. Business credentials must be presented to qualify (at least one of the following). These include:

• Federal ID Number
• State Resale Tax Certificate (must be provided prior to ordering)
• Business License
• Interior Design Degree Diploma

Conditions of Use

When you use the Design Trade Service website, you are automatically agreeing that both your access to the site and your use of it are:

• Subject to the terms and conditions in this legal notice, which may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.

Electronic Communications

When you visit the Design Trade Service website or send e-mails to us, you are communicating with us electronically. By registering, you consent to receive communications from us electronically. We will communicate with you by e-mail, SMS text, or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Design Trade Service operates a campaign that sends opted-in subscribers manufacturer news and promotions. Message frequency will vary. For more information CONTACT US or call 877-552-5670. View our Privacy Policy HERE. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP at any time to opt out.

Confidentiality

User login information and passwords are for the sole use of the member and MUST NOT be shared with anyone other than those directly employed by the member or their company. Violation of this policy will result in immediate cancellation of membership privileges.

Product Representation

Design Trade Service strives to provide an accurate representation of Finishes, Fabrics, and Materials displayed on our website; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some color variation is possible. To determine the color of a Finish, Fabric or Material, we suggest that you request a fabric swatch or finish sample, however variances in dye lots can still occur. These will be provided at no charge when available from the vendor. Orders cannot be returned due to variations in color or finish.

Pricing Your Selection

Prices shown are Manufacturer Suggested Retail Price (MSRP) or Retail equivalent, and Designer Price. Product prices DO NOT include shipping or delivery charges. Standard shipping charges (delivery to a commercial receiver) will be calculated once your selection has been added to your shopping cart. Residential delivery: White Glove, Threshold and Curbside Delivery may be available for your order. Please note these charges are in addition to Standard shipping charges. Contact us directly for custom quoting on these charges.

Pricing errors may occur on the site. We reserve the right to cancel any orders containing pricing errors, even after your receipt of an order confirmation from Design Trade Service. DTS may, at its discretion, either contact you directly or cancel your order and notify you of such cancellation.

Availability, Shipping & Delivery

Your Design Trade Service customer service agent will provide you with an estimate of the approximate delivery time for your order. We will make every effort to notify you of any delays affecting your order. Fabric or leather shortages may occasionally result in delays. Orders for non-upholstered products are subject to vendor inventory, availability and production schedules.
DTS Standard shipping charges include delivery to a Commercial business address, Commercial Receiver or Delivery service of your choosing. The designated shipping address must be able to accommodate a highway transport truck and have staffing capable of receiving your order. Once shipped, delivery times are subject to the carrier's routes and schedules your order has been consigned to. Updates will be emailed to you as we receive them from the vendor and/or freight carrier. We will not, however, make price adjustments due to a delay in delivery.

PLEASE NOTE: Ensure that all products received by your third party receiver / delivery company are thoroughly inspected at time of delivery. Products signed for as received complete and in good condition are not subject to freight or damage claims and are the responsibility of the receiving party.

Residential Delivery

White Glove Delivery, Threshold Delivery and Curbside Delivery direct to your client may be available for your order. Please note these charges are in addition to Standard shipping charges. Contact us directly for custom quoting on these charges.

Please be prepared to accept delivery of your special order when notified of shipping. You are expected to have your clients room/home ready to accept the shipment on the day delivery has been scheduled when the order has been designated for in-home delivery. Delivery personnel are not permitted to hang wall art or mirrors or to move furniture or electronic equipment already in your clients home.

You are responsible to ensure that products purchased will physically fit in the designated delivery area. Product unable to be delivered because of physical dimensions exceeding the space designated for delivery cannot be returned. This would include restrictions in ceiling height, door width, staircase limitations, etc. that would prevent access to the designated delivery area.

Deliveries requiring rescheduling because of client no-show, not home, day of delivery cancellation, etc. will incur additional fees. Deliveries held by the Delivery Company for more than ten days from time of receiving may be subject to storage fees.

PLEASE NOTE: Ensure that all products delivered by Residential delivery are thoroughly inspected at time of delivery. Products signed for as received complete and in good condition are not subject to freight or damage claims and are the responsibility of the receiving party.

Orders to Canada

All shipments to Canada will be custom quoted. Designer is responsible for all import/brokerage fees & Canada Customs fees and taxes.

Order & Payments

On-Line, Emailed, and Phone-in Orders

Payment is due in full at time of order. Orders paid by Credit Card will be processed immediately. PLEASE NOTE: Credit card payments must be made using a card belonging to you or your company. Payments cannot be made using a client's credit card. Orders indicating payment by check will be held until the check has been received and has cleared payment. Design Trade Service will email you an order confirmation including all applicable charges for shipping and delivery. Shipping charges indicated on your order include delivery to a Commercial business address, Commercial Receiver or Delivery service of your choosing. The designated shipping address must be able to accommodate a highway transport truck and have staffing capable of receiving your order. Residential delivery can be arranged on a case by case basis and any charges for this service are in addition to our standard shipping charges.

You will be required to acknowledge the DTS Terms & Conditions before completing your purchase.