Frequently Asked Questions

Peruse our FAQs for answers to frequently asked questions about Design Trade Service. If you still have questions, ask us here.

No, none. The collective strength of our group purchasing allows us to pass on significant discounts to you without any requirement for minimum purchases. Just place your order online or with our service staff and you’re good to go.

Yes! Provided they are available from the manufacturer of the item(s) you have selected, we’ll get them to you ASAP and at NO CHARGE.

It’s easy! From our product pages, simply select “Add to Quote”. We’ll get back to you ASAP!

Once you have made your selections, place them into a shopping cart. Begin the checkout process and your freight charge will be calculated for the items you have selected. You can adjust your selections at any time prior to entering your payment information and confirming the order. DTS standard shipping costs require your order to ship to a commercial receiver that can accommodate a highway transport truck.

No, you pay only the Designer NET price and shipping/delivery costs. DTS never adds additional fees to your order.

Design Trade Service can arrange delivery directly to your client’s home, when requested. Because every order is different, simply let our service staff know what level of delivery service you require, and we’ll quote you accordingly. Furthermore, we’ll look after tracking your shipment and keep you updated on its progress.

If your order has shipped to a receiver of your choosing, please contact them regarding scheduling. If you have opted for residential service through us, deliveries must be accepted at a time designated by the delivery company. If delays occur, typically storage fees will occur after 15-30 days. The delivery company will do their best to accommodate your needs.

Contact us immediately! We look after all damage claims; however, we need to know about the issue as soon as possible. Items shipped to your receiver of choice must be inspected when received in order for us to make a claim with the shipper and/or manufacturer. If you have opted for residential delivery through us, the delivery agent will typically have already notified us of an issue. We’re here to arrange repair or replacement of the item as required.For additional information, please refer to our Terms & Conditions.